Shipping policy

📦 MOUTITO Shipping Policy

Effective Date: 22/07/2025

Thank you for shopping with Moutito. We are committed to getting your order to you quickly and safely, while keeping you informed every step of the way.

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🌍 Where We Ship

We currently ship across:

• New Zealand

• Australia

More countries coming soon!

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⏱️ Processing Times

• All orders are processed within 1–3 business days.

• Orders placed on weekends or public holidays will begin processing the next business day.

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🚚 Shipping Methods & Delivery Times

Please allow additional time for rural addresses or during peak periods.

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💸 Shipping Costs

• Shipping fees are calculated at checkout based on weight, size, and destination.

• Free shipping may apply to promotional periods (if offered).

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📦 Order Tracking

Once your order ships, you’ll receive a tracking number via email. You can track your parcel directly through the courier’s website.

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🧾 Customs, Duties & Taxes

• For international orders (e.g., Australia), your local customs agency may charge additional duties or taxes.

• These fees are the responsibility of the customer and are not included in your order total.

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🛑 Delivery Issues

• If your parcel arrives damaged, please contact us within 7 days with photos of the issue so we can assist.

• If your order shows as delivered but you haven’t received it, please check with your local courier first and then reach out to us.

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📬 Address Accuracy

Please double-check your shipping address before confirming your order. Moutito is not responsible for parcels delivered to incorrect addresses provided at checkout.

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✉️ Contact Us

Have questions about your shipment? We're happy to help.
📧 Email us: kiaora@moutito.com